low arousal approach - caringFront line staff encounter behaviours of concern (Chan, Webber, Riches, Parmenter&Stancliffe, 2011)

We often expect people to be able to manage crisis situations. In our experience the increasing pressures in care environments make the occurrence of verbal aggression, threatening behaviours and even physical aggression a familiar situation.

How good are we at dealing with highly aroused and emotionally charged situations?

It is our view that training in Low Arousal Approaches can help to de-escalate situations.

In the UK 2011 BBC Panorama documentary about Winterbourne View, showed clearly that there needs to be alternatives to restrictive Physical Interventions. It is simple logic, if carers become more expert at Low Arousal Approaches, then practices such as physical restraint should become a thing of the past.

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